Privacy Policy

Contact Information

If you contact us, join a salon, or create an account, we may collect:

• Name
• Email address
• Phone number
• Communication preferences

For hosts, we may also collect optional profile information used to personalize Salon recommendations.

Account Information & Profile Data

When you create a Flourish account (including anonymous Supabase sign-ins), we may collect:

• Name (or nickname)
• Phone number
• Email (if provided)
• Password or authentication tokens
• Profile preferences (e.g., topics of interest)
• Settings, such as notification preferences

Information You Provide During Salon Setup or Participation

Flourish is a facilitator for in-person conversations. To support that:

• Hosts may add salon titles, themes, or descriptions
• Participants may join via QR code, link, or phone number
• You may provide preferences or metadata related to a salon (e.g., comfort level, interests)

These inputs help tailor prompts and generate summaries.

User Content (including AI-related content)

You may create or upload content through our Services, including:

• Salon descriptions
• Answers to onboarding or personalization questions
• Transcripts or audio snippets (if you consent and if local law permits recording)
• Conversation summaries
• Reactions, notes, messages
• Any other text, audio, or media you create

We refer to this as "User Content."

Important:

• Hosts control whether transcription is enabled in a Salon.
• Participants will be informed when recording is active, as required by applicable law.

Audio, Transcription, and Salon Analytics (if enabled)

If the host chooses to enable audio capture for a salon:

• We may capture audio from the host device
• Generate transcripts, summaries, insights (e.g., who spoke most, themes, highlights)
• Store this data temporarily or persistently, depending on user settings and legal requirements

You will be notified within the App whenever audio capture is active.

Payment Information

If you purchase a subscription or pay for premium features:

• We collect your name, email, phone number, billing info
• We do not store full credit card numbers
• Payments are processed by external providers (e.g., Stripe)

Feedback and Support

If you provide feedback, respond to prompts, or contact support:

• We collect the information you provide
• We may store communications for quality, training, and support purposes

Job Applicants

If you apply for a role with Flourish, we may collect:

• Resume, CV, and work history
• Contact information
• Any other information you choose to provide

Device Information

• IP address
• Browser type
• Device type (phone, computer)
• OS version
• Unique device identifiers

Usage Information

• Pages viewed
• Buttons and features you interact with
• In-app behavior
• Time spent in the App
• Referring and exit URLs

Location Information

• Approximate location via IP
• More precise device location if you grant permission

Analytics Information

We use tools like Google Analytics, Firebase, and similar services to understand usage patterns.

This information helps us improve product experience, diagnose issues, and optimize performance.

Social Media / Authentication Providers

If you sign in through Google, Apple, or another identity provider, we may receive:

• Name
• Email
• Authentication tokens
• Profile photo (optional and only if permitted)

Service Providers

Our vendors (such as analytics tools, cloud hosting providers, and transcription services) may share relevant information to operate the Services.

Host or Participant Data

Hosts may provide names or phone numbers of participants they invite to a Salon.

Public Sources

We may collect publicly available information for safety, compliance, or eligibility verification.

To Provide and Improve the Services

• Facilitate in-person salons and group conversations
• Generate personalized prompts, summaries, and recommendations
• Improve our machine-learning models (using aggregated or de-identified data whenever possible)
• Tailor onboarding and user experiences

To Enable Account and User Management

• Create and maintain your account
• Authenticate your identity
• Manage subscription features
• Provide customer support

Communication Purposes

• Send security alerts and verification codes
• Notify you about salon invitations or updates
• Send service-related or technical notices
• Communicate with you through email, SMS, or in-app messages
• Provide salon summaries, highlights, or analytics

Product Development & AI Improvements

We may use:

• De-identified User Content
• Usage patterns
• Aggregated analytics

to train or fine-tune models powering:

• prompt generation
• summarization
• recommendations
• quality improvements
• conversation branching

We do not use identifiable audio recordings or transcripts to publicly train third-party foundation models.

Safety, Security & Compliance

• Detect and prevent fraud, abuse, or prohibited activities
• Enforce our Terms of Service
• Verify eligibility
• Comply with legal obligations

Business Operations

• Conduct research and analytics
• Improve product performance and UI/UX
• Support internal auditing and debugging
• Process transactions

With Your Consent

If we ask for additional permissions (e.g., access to contacts, camera, microphone), we'll always request consent.

Other Participants in a Salon

When you attend or host a Salon:

• Your name (or nickname)
• Profile elements
• Participation information

may be visible to other attendees.

Service Providers

We share information with third parties that help us operate Flourish, such as:

• Cloud hosting providers (e.g., Supabase, AWS)
• Authentication providers
• Analytics platforms
• Transcription and language model vendors
• Customer support tools
• Payment processors (e.g., Stripe)

Service providers may only use your information to perform services on our behalf.

Business Partners

If we collaborate with a partner venue, community, or organization:

• We may share aggregated, de-identified, or statistical information
• We do not share personal contact information unless you explicitly consent

Business Transactions

If Flourish is involved in a merger, acquisition, financing, or asset sale, personal information may be transferred as permitted by law.

Legal Requirements

We may disclose personal information:

• to comply with applicable laws
• to respond to lawful requests
• to protect our rights or the rights of users
• to detect or prevent fraud or harm
• to enforce our Terms

We resist overbroad or inappropriate legal requests to the extent permitted by law.

With Your Consent

We may share specific information if you explicitly authorize us to.

Email Preferences

• You may opt out of marketing or non-essential emails by clicking "unsubscribe."
• You cannot opt out of essential service emails (e.g., security codes).

Push Notifications

You can manage push notifications in your device settings.

SMS Messages

You can opt out of promotional SMS messages by replying STOP.

(You may still receive essential messages like login codes or salon reminders.)

Access, Update, or Delete Your Information

You can request access, updates, or deletion by contacting support@flourish.club.

We may retain certain information:

• to comply with law
• to maintain security or prevent fraud
• for legitimate business purposes
• in de-identified or aggregated formats

Cookies and Tracking Technologies

Most browsers allow you to:

• block cookies
• delete existing cookies
• configure cookie preferences

Blocking cookies may affect site functionality.